XHG takes no responsibility for any injuries, damages or misconduct suffered as a result of any of the products sold.
1. Definitions & Binding
Your use of this website constitutes agreement to follow these Terms. "ACL" refers to Australian Consumer Law. Orders are deemed accepted upon receipt of acknowledgement or delivery.
2. Accuracy of Content
PICTURES: Colours may vary slightly due to monitor settings. Items made from natural materials like wood will have unique patterns and colours.
3. Price & Payment
Prices include GST. Payments must be in AUD. Invoices are issued upon order. Dispatch begins only after cleared payment is received.
4. Delivery, Title & Risk
Delivery dates are estimates. Risk passes to the Customer upon acknowledgement. Title passes upon full payment.
5. Inspection on Delivery
Please check all goods on arrival and report any transit damage or fault within 48 hours of receipt via email, with photos. Rust, patina and weathering on rust-finish, cast iron and recycled metal items are part of their intended appearance and are not defects.
6. Liability & Indemnity
Liability is limited to replacement, repair, or refund of the Purchase Price at our option. Consequential loss is excluded to the extent permitted by law.
7. Jurisdiction
All dealings are subject to the laws of the State of New South Wales, Australia. Disputes are submitted to the non-exclusive jurisdiction of New South Wales Courts.
8. Warranty & Returns
All products are covered against manufacturing defects for 12 months from the date of purchase, in addition to your rights under the Australian Consumer Law.
9. Order Cancellation
You may cancel an order without charge prior to payment and dispatch by emailing [email protected]. Once an order has been dispatched, our returns policy applies.
Version: August 2026. Contact [email protected] for the full document.